Setting Up Email Accounts in Outlook Express

In order to send information to an email address, you must also have an email address. Email addresses are unique, once setup your email address is yours and only you can collect and send emails through it. Email services are usually provided as part of your website hosting package. Providing an email address at the same domain name as your website is the best and most professional way of working.

If your website is built by us and we are providing the website hosting, we will setup your email account(s) and forward you the settings. These will need to be setup on your PC. Once the email account is setup, you will have your own email address and can start to send and receive emails through that account. The instructions below explain what you need to do, in order to setup the email accounts on your computer.

Setting Up Email Accounts in Outlook Express

We will send you some files with the file ending ".iaf". These are files that contain your Outlook Express email settings. There will be a file for each email address you have requested. Please follow the below instructions step by step to setup the email accounts on your computer:

1. Save each of the ".iaf" files received onto your desktop. PLEASE NOTE, you cannot open these files so please do not try to.
   
2. Open up Outlook Express.
   
3. From the <Tools> drop down menu at the the top of the page, select <Accounts> and then select the <Mail> tab. Any existing email accounts will be shown in this window, your new email account(s) will work alongside your existing accounts and do not need to be amended.
   
4. Click on the <Import> button on the right hand side and locate the first of the files saved to your desktop. Double click on the file and in the main window you should see that this account has been added to the list of email accounts on your computer.
   
5. Repeat step 4 for each of the files we have sent you.
   
6. Select <Close>.

If you have followed the above steps correctly, your email accounts are now setup on your computer. If you press the <Send/Recv> button, your computer will connect to the internet and download any emails which have been sent to you. We will send a test email to each of the email addresses you have requested. Please take the time to <Reply> to each of these emails, so we can be sure that you can both send and receive emails.

The number of email accounts you have is up to you. Many people like to have a personal email address and a work email address. When you click on <Send/Recv>, be aware that emails will be downloaded for each of the accounts you hold.

It is also important to note that when you would like to send an email, if you have more than one email account, you will need to select from which email address you would like to send the email. After you click on <Create Mail>, the <From:> field will have a drop down list, where you can select the appropriate address.

If you are experiencing difficulties setting up your email accounts, please do not hesitate to contact us, we will happily take you through the process.

Setting Up Actinic Network Settings

Along with the above .iaf files for your email account(s), we will also send you a text file (YourCompanyName.txt). This text file contains the network settings for your actinic store. To set these up on your PC, follow the below steps:

1. Make sure you have setup the email account(s) mentioned above, as Actinic will need to send a test email to the account proving that everything is working OK.
2. Save the text file we have sent onto your desktop.
3. Open up Actinic and select <Web><Network Setup>. The Actinic website settings screen will appear.
4. Click on <Import>, then <Select Local File> and locate the text file on your desktop, double click on the file and click on <OK>.
5. Actinic will have now imported the settings for you, all you now need to do is click on <Test>. Actinic will check everything and provide you with a pass or fail confirmation. It will also send you a test email message, hence the need to setup the email account.

If you get confirmation that Actinic has passed all tests and you also get the confirmation email, the process is complete and you are now ready to start using Actinic.

PLEASE NOTE: If you have just transferred your domain over to us for hosting (i.e. within the last couple of hours), please bear in mind that the central registry can take a while to update. Most transfers are completed within 4-5 hours, however they can take up to 48 hours to complete. We cannot do anything to speed this process up, it is out of our control. You will know when the transfer has been completed as Actinic will pass the network test and your email account will start to work.